Shipping Policy

Thank you for shopping with us! Below, you will find the shipping details for orders within Europe:

Processing Time

• Orders placed before 3:00 PM are processed the same day.
• Orders placed after 3:00 PM are typically processed on the next business day.
• Please note that orders placed on weekends or public holidays will be processed on the next business day.

Shipping Destinations

We currently only ship within Europe. If your country is not listed, please contact us to inquire about shipping options.

Shipping Rates

Standard shipping rates apply based on the destination and order size.

Shipping Rates for Spain & Portugal

Destination 1 kg/2kgs

Madrid €4.36

Mainland Spain €4.66

Mainland Portugal €5.14

Baleric Island Mallorca €8.47

Baleric Island Menorca/Ibiza €12.40

Canaria Islands €15.13

Ceuta & Melilla €20.87

Shipping Rates for Other European Countries

Zone 1 - 1kg €12.25 / 2kgs €13.50

Zone 2 - 1kg €13.50 / 2kgs €15.00

Zone 3 - 1kg €14.00 / 2kgs €16.00

Zone 4 - 1kg €22.00 / 2kgs €25.00

Zone 5 - 1kg €26.50 / 2kgs €28.00

Zone 6- 1kg €37.50 / 2kgs €40.00

• Zone 1: Germany, France, Netherlands, Luxembourg.
• Zone 2: Italy, Austria, Czech Republic, Belgium.
• Zone 3: Slovakia, Slovenia, Denmark, Hungary, Ireland, Poland.
• Zone 4: Croatia, Estonia, Latvia, Lithuania, Sweden.
• Zone 5: Bulgaria, Greece, Romania, Switzerland, Finland.
• Zone 6: Bosnia, Norway, Serbia, United Kingdom.

Free shipping is only available for orders within Mainland Spain.

Delivery Time

Delivery times vary depending on your location in Europe, ranging from 1 to 11 business days.
Expedited shipping options may be available at checkout for faster delivery.

Delivery Time

Destination

1-3 business days Mainland Spain, Portugal

2-3 business days Spain – Balearic Islands (Mallorca, Menorca, Ibiza) & Ceuta/Melilla

3-4 business days Germany, Austria, Belgium, France, Netherlands, Ireland, Luxembourg, United Kingdom

5-6 business days Denmark, Slovenia, Italy, Czech Republic, Romania, Switzerland, Slovakia

5-7 business days Finland, Hungary, Sweden, Norway, Poland

6-7 business days Bulgaria, Croatia, Estonia, Lithuania, Latvia

7-11 business days Bosnia, Serbia

Customs & Duties

Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer. These charges are determined by your local customs office and are not included in the shipping fees.

We recommend checking with your local customs office for more details before placing an order.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email, allowing you to track your package through the following link: SEUR - Shipment Tracking.

Lost or Damaged Items

• If the recipient is not available at the time of delivery or there is an issue with the shipment, an email notification will be sent. The package will then be sent to a Pickup Point near the customer's address for collection (available for 10 days).
• If the issue cannot be resolved, please contact us immediately through our contact page so we can assist you. We will work with the shipping carrier to resolve the issue as soon as possible.

Return Policy

1. Can I return the gummies?

Yes, as long as they meet one of the following conditions:

• The product has a defect or you receive a faulty item.*
• Without justification, as long as the bottle has not been opened.*

*For more information, please refer to the Terms & Conditions.

2. How many days do I have to return the product?

The withdrawal period is 14 days from the date of receiving the order.

3. Can I return the gummies if I have opened the bottle seal?

No, due to the special nature of our products and for health and hygiene reasons, returns or withdrawals are not accepted if the packaging, wrapping, or seal has been opened—except in cases where the product is defective or faulty.

4. If you have received a defective product or changed your mind, follow these steps to process a return:

1. Initial Contact: Send an email to hello@reset-this.com or use the contact page, providing a detailed explanation of the request (defect/fault – withdrawal).
2. Verification: Our team will review the explanation and, if necessary, request additional information or images to confirm the defect or fault. If the return is due to withdrawal, we will verify that the packaging, wrapping, or seal has not been opened.
3. Return Authorization and Processing:

• If the defect or fault is confirmed, RESET will cover the shipping costs and send the necessary return instructions via email (hello@reset-this.com).
• In case of withdrawal, the customer must arrange the return through seur.com and cover the shipping costs.

1. Reception and Resolution: Once the returned product has been received and verified, we will proceed with the refund or product exchange, as agreed.

5. How is the refund processed in case of a return?

RESET will refund the corresponding amount (excluding shipping costs) within 14 calendar days of receiving the return request. The refund will be processed using the same payment method as the original purchase.

We may withhold the refund until we have received the goods or until proof of their return has been provided, whichever occurs first.